Can I Get a Refund If Movers Don’t Show Up?

When scheduling a move, especially a long-distance relocation like Kisumu to Mombasa, reliability is paramount. A common concern is whether clients can get a refund if movers don’t show up. At BestcareMovers.co.ke, we understand the inconvenience and frustration caused by such situations and are committed to ensuring accountability and customer satisfaction. This article explains refund policies for no-show movers, Bestcare Movers’ approach, and steps to take if movers fail to arrive.

What Constitutes a No-Show?

A no-show occurs when a moving company fails to arrive at the agreed-upon time and location without prior notification or reasonable explanation. This can disrupt plans, especially for time-sensitive moves between Kisumu and Mombasa, which require precise coordination. Causes may include scheduling errors, vehicle breakdowns, or poor communication. At BestcareMovers.co.ke, we strive to prevent no-shows through rigorous planning and client communication.

“Reliable movers maintain constant communication to ensure clients are informed of any delays.” – Logistics Coordinator, BestcareMovers.co.ke

Bestcare Movers’ Refund Policy for No-Shows

At BestcareMovers.co.ke, we take accountability seriously. If we fail to show up for a scheduled move without notifying you at least 24 hours in advance, our refund policy includes:

• Full Refund of Deposits: Any deposit or advance payment (typically 20–30% of the quoted cost, e.g., KSh 5,000–20,000) is fully refunded within 48 hours.
• Compensation for Inconvenience: We offer a compensatory discount of 20% on a rescheduled move or a cash voucher of KSh 5,000 for future services.
• Reimbursement for Additional Costs: If you incur costs (e.g., temporary storage or alternative transport) due to our no-show, we reimburse up to KSh 10,000, subject to proof of expenses.

To qualify, clients must notify us within 24 hours of the no-show via phone (0722566999) or email (info@bestcaremovers.co.ke).

Industry Practices for No-Show Refunds

In Kenya, refund policies for no-shows vary. Reputable companies like Nellions Moving may offer full refunds or rescheduling with discounts, while smaller movers may lack clear policies, leading to disputes. Common industry practices include:

• Partial Refunds: Some companies refund deposits but not additional fees like booking charges.
• Rescheduling Offers: Many provide free rescheduling instead of refunds.
• No Policy: Smaller movers may not guarantee refunds, leaving clients at risk.

Bestcare Movers’ comprehensive refund and compensation policy sets us apart, ensuring trust for moves between Kisumu and Mombasa.

Steps to Take If Movers Don’t Show Up

If your movers fail to arrive:

1. Contact the Company: Call or email immediately to confirm the status and request an explanation.
2. Document the Issue: Note the date, time, and communication attempts for reference.
3. Request a Refund: Demand a full refund of any payments made, citing the no-show.
4. Seek Alternatives: Book another mover, such as BestcareMovers.co.ke, to minimize delays.
5. Report to Authorities: If unresolved, file a complaint with consumer protection agencies.

Why Choose Bestcare Movers?

BestcareMovers.co.ke ensures reliability with a 99% on-time arrival rate for Kisumu-Mombasa moves. Our refund policy, transparent pricing (KSh 25,000–100,000), and 24/7 support make us the best choice. Book today at BestcareMovers.co.ke

“A mover’s reliability is measured by its commitment to accountability and customer care.” – Customer Feedback, BestcareMovers.co.ke