FAQs

What Are the Standard Payment Terms for Movers? Understanding the payment terms for moving services is crucial when planning a relocation, such as between Kisumu and Mombasa. Clear payment terms ensure transparency and help avoid disputes. At BestcareMovers.co.ke, we offer straightforward and flexible payment options to suit our clients’ needs. This article outlines the standard […]

Can I Get a Refund If Movers Don’t Show Up? When scheduling a move, especially a long-distance relocation like Kisumu to Mombasa, reliability is paramount. A common concern is whether clients can get a refund if movers don’t show up. At BestcareMovers.co.ke, we understand the inconvenience and frustration caused by such situations and are committed

Are There Cancellation Fees for Moving Services? When planning a relocation, whether between Kisumu and Mombasa or within Nairobi, understanding the terms of service for moving companies is essential. One common concern is whether there are cancellation fees for moving services. At BestcareMovers.co.ke, we strive to provide transparent and customer-centric policies to ensure a seamless

What payment methods do movers accept in Kenya? By Bestcare Movers Moving companies in Kenya have adapted to diverse payment preferences by accepting multiple payment methods to accommodate their clients’ financial situations and preferences. Understanding the available payment options helps clients plan their moving budget and choose the most convenient payment method for their relocation

Do movers require deposits in Kenya? By Bestcare Movers Yes, most professional moving companies in Kenya do require deposits, though the practice varies depending on the company’s policies, the size and complexity of the move, and the client’s specific circumstances. Understanding deposit requirements helps clients properly budget for their relocation and ensures smooth booking processes.

When should I pay the moving company? By Bestcare Movers The timing of payment to moving companies in Kenya varies depending on the type of service, company policies, and specific arrangements made during booking. Understanding proper payment timing helps ensure smooth moving experiences and avoids complications that could arise from payment disputes or misunderstandings. Standard

Do movers accept mobile money payments? By Bestcare Movers Yes, the vast majority of moving companies in Kenya now accept mobile money payments, reflecting the country’s position as a global leader in mobile financial services adoption. Mobile money platforms, particularly M-Pesa, have become integral to Kenya’s financial ecosystem, and moving companies have embraced these platforms

Are there payment plans for expensive moves? By Bestcare Movers Yes, many moving companies in Kenya offer payment plans for expensive moves, recognizing that large relocations can represent significant financial commitments that may strain individual or corporate budgets. These payment arrangements help make professional moving services accessible to clients who require high-quality service but need

What happens if I can’t pay on moving day? By Bestcare Movers When clients cannot pay moving companies on moving day, it creates a challenging situation that requires immediate attention and clear communication between all parties involved. The consequences and available solutions depend on the specific circumstances, the moving company’s policies, and the willingness of

Do movers provide receipts and invoices? By Bestcare Movers Yes, professional moving companies in Kenya are required to provide receipts and invoices for their services, and reputable movers maintain detailed documentation systems to ensure proper record-keeping for both business and client needs. These documents serve important legal, financial, and practical purposes for all parties involved